Legal
Refund Policy
Information about cancellations, refunds, and payment support for Alaka subscriptions.
Effective date: 1 October 2026
1. Payment processor and Merchant of Record
Paid Alaka transactions are processed by Paddle, which acts as the Merchant of Record and handles payment-related support and refunds.
2. Cancellation
You can cancel a subscription through the Paddle customer portal or the subscription-management link supplied with your transaction. Cancellation prevents future renewal and normally takes effect at the end of the current billing period.
3. Refunds
Refund eligibility is governed by Paddle's current Refund Policy, applicable consumer protection law, and any additional rights expressly provided by Alaka. Refund requests can be submitted through the support link in your Paddle receipt or through Paddle's buyer support at paddle.net.
4. Technical or product issues
If a material technical issue prevents you from accessing a paid Alaka feature, contact support@alaka.chat or call 0615685322 so we can investigate and attempt to resolve the issue. Where a refund is appropriate, the request will be handled through Paddle.
5. Statutory rights
Nothing in this policy removes or limits mandatory consumer rights that apply to you under the laws of your jurisdiction.
6. Paddle's policy
Paddle's current refund policy contains country-specific withdrawal and refund rules and may be updated from time to time. The version applicable to your transaction is available from Paddle.